FAQ

Does Bookfunnel harm my tablet or phone?

No! It's tested, monitored, and completely safe, and hundreds of thousands of readers use it every day!

But I love my Kindle. Can I still use it?

Yes, of course! We support just about any modern digital device, and our partners at Bookfunnel will be there to help you if you have any trouble. Just be aware that Amazon has been acting up again lately, so you might run into a few snags.

Why does Amazon make it so hard to get books on my Kindle?

It's an anti-competitive practice designed to keep you from buying your books from anyone but them. We're told there's an antitrust lawsuit pending, but we don't expect Amazon to be any less obnoxious any time soon.

Audiobook/eBook money-back guarantee.

Yes . . . . and there are some caveats and addendums. Please read our Refunds/Returns policy here:

Hardcover/Paperback money-back guarantee.

So here is the challenge. As and Indie publishing house we just can't afford too many returns.

However we know that problems arise: misprints and/or books damaged in shipping.

You have 30 days from purchase to reach out to us for a return. We detail the Returns/Refunds process here.

eBook/Audiobook help?

So for eBook and Audiobook help we are proud partners with Bookfunnel. 

Your eBook or audiobook will be delivered to your Bookfunnel app (iPhone) and (Android) from their download link.

If you need any help reach them here: https://bookfunnel.com/help/. This pages is chocked full of help.  Also you can email them directly: help@bookfunnel.com 

If you haven't gotten a confirmation email it might be because: 

1. It went to the spam folder. Cool Kid's club insider tip: To appease the email gods make a folder and/or filter for me and add: sales@presagepublishing.com to your address book.

2. You used a temporary email/or masking email address.  We understand the desire for online anonymity however these addresses are often filtered by shopping carts and Bot filters. If that might be the problem you might have to update your info in Shopify.   

 Presage Publishing

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